ServiceOps: Transforming Business Efficiency Through Unified IT Management

Presented by

Dennis Wahome, Vishal Nema, & Tomas Baker - Freshworks and Sophie Hussey - Host

About this talk

Explore the intricacies of managing diverse IT tools and their impact on organizational efficiency. Analyst projections indicate a $2 billion overspend on unused ITSM features by 2026. Join us to envision a unified IT ecosystem, bridging IT Service Management (ITSM) and IT Operations Management (ITOM). Discover how this convergence streamlines resources, mitigates complexities, and maximizes IT's potential for business advancement. Gain insights into unifying monitoring tools and aligning processes for heightened agility, innovation, and sustainable growth.
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