ServiceOps: Transforming Business Efficiency Through Unified IT Management

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Presented by

Dennis Wahome, Vishal Nema, & Tomas Baker - Freshworks and Sophie Hussey - Host

About this talk

Explore the intricacies of managing diverse IT tools and their impact on organizational efficiency. Analyst projections indicate a $2 billion overspend on unused ITSM features by 2026. Join us to envision a unified IT ecosystem, bridging IT Service Management (ITSM) and IT Operations Management (ITOM). Discover how this convergence streamlines resources, mitigates complexities, and maximizes IT's potential for business advancement. Gain insights into unifying monitoring tools and aligning processes for heightened agility, innovation, and sustainable growth.
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The Service Desk Institute (SDI) has been connecting service professionals across the world since 1988 and is the leading global community for everyone working in the service and support industry. Our mission is to inspire service desks and support teams to be brilliant. With a passion for providing industry best practice and sharing knowledge, SDI is dedicated to guiding, inspiring, and connecting ITSM, service desk and support communities. A respected, trusted and independent advisor to the industry, SDI has inspired thousands of organisations and professionals around the world to embark on journeys of service improvement and to be the best they can possibly be. For more information, visit www.servicedeskinsitute.com