In this session, we explore the synergy between Customer Effort Score (CES), Employee Effort Score (EES), and AI-driven predictive maintenance in service desk operations. We question the status quo of reactive support and focus on how organizations can leverage AI to proactively identify and resolve IT issues, reducing effort for both customers and employees. Through concise examples and strategic insights, attendees will learn about the transformative potential of harmonizing CES, EES, and AI for enhanced satisfaction and efficiency. Watch as we navigate the convergence of customer and employee satisfaction in the digital era, paving the way for effortless support experiences and sustained success.