Next-Generation Asset Management

Presented by

Gary Blower, Eficode - Mike Jones, Atlassian - Rich Poulton, Lansweeper

About this talk

IT Asset Management (ITAM) is a critical practice in modern-day service management solutions for managing operational risks, security, and service costs. Join us for an insightful online roundtable discussion on next-generation Asset Management. David Wright, Chief Value & Innovation Officer at SDI, will host a panel with experts Gary Blower, ITSM Practice Lead at Eficode, Mike Jones, Product Leader at Atlassian, and Rich Poulton, Sales Solution Engineer at Lansweeper, to discuss approaches to navigating the complexities of asset management and learn actionable strategies for optimizing efficiency and reducing costs. We will explore the current and future Asset Management capabilities of Jira Service Management and discuss the importance of ‘keeping it simple’ whilst providing the capability to support ever more complex use cases and environments. We will also discuss the need for a distributed model of capturing asset management data and how multiple sources of truth exist. You’ll discover modern techniques to address these challenges, including asset quality assurance, asset data cleansing, and asset consolidation. What you will learn: Understand the concepts of consolidating distributed asset data Find out how to cleanse and establish the quality of the asset data Discover the benefits of Jira Service Management Asset Data Manager capabilities Don't miss this opportunity to gain valuable insights from Atlassian experts and stay ahead of the curve in the evolving world of asset management.
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The Service Desk Institute (SDI) has been connecting service professionals across the world since 1988 and is the leading global community for everyone working in the service and support industry. Our mission is to inspire service desks and support teams to be brilliant. With a passion for providing industry best practice and sharing knowledge, SDI is dedicated to guiding, inspiring, and connecting ITSM, service desk and support communities. A respected, trusted and independent advisor to the industry, SDI has inspired thousands of organisations and professionals around the world to embark on journeys of service improvement and to be the best they can possibly be. For more information, visit