People satisfaction and social continuity

Presented by

Barclay Rae

About this talk

How can we identify and improve morale and teamwork? For some time there has been a ‘human’ movement in the technology world and beyond, towards humanising work and recognising the value of our people. This has included the need to provide them with a work environment where they can flourish, develop skills and achieve good levels of satisfaction and engagement in their work life. The pandemic has pushed this discussion forward significantly and challenged our definition of workplace norms, ways of working and how we might adjust these in future. Service Management also gives us challenges in that we need to engage with a cross section of people, plus we have had to change our working methods very quickly- so maybe we have some great skills that are of value in other areas. This session looks at how we can adjust and develop our thinking around how we manage and work with people, and then put this into practice. This will include looking at the concept of ‘social continuity’ (not just IT or business continuity) and what we can do to foster a good balance between different ways of working.
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Barclay Rae has delivered practical consultancy services since 1994. He is a co-author/architect of 3 recent ITIL publications: ‘ITIL Practitioner’, ‘ITIl4 Foundation’, plus he was lead editor on the ITIL4 ‘Create Deliver and Support’ publication. He is also a co-author of the Service Desk Institute (SDI) standards. Barclay delivers workshops, consultancy, audits, reviews and training services to organisations to help them quickly achieve real success and value from IT. All the content on this channel provides practical, simple and effective advice and guidance on achieving business value from IT services.