CSI and long-term improvement

Presented by

Barclay Rae

About this talk

CSI and long-term improvement, problem management , risk management and culture change – how do we make these work and last? This session takes a view of the key steps needed to ensure that improvement is part of the intuitive approach for all people in your organisation. This includes key process and practices elements btu also the organisational and cultural changes needed to embed an enduring self improvement way of working.
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Barclay Rae has delivered practical consultancy services since 1994. He is a co-author/architect of 3 recent ITIL publications: ‘ITIL Practitioner’, ‘ITIl4 Foundation’, plus he was lead editor on the ITIL4 ‘Create Deliver and Support’ publication. He is also a co-author of the Service Desk Institute (SDI) standards. Barclay delivers workshops, consultancy, audits, reviews and training services to organisations to help them quickly achieve real success and value from IT. All the content on this channel provides practical, simple and effective advice and guidance on achieving business value from IT services.